LTCareNav

What You Should Know Before Using the LTCareNav Service

Before using and sharing Information through our Service, you should understand the following.

• You should read our Terms of Service, which is incorporated herein.
• If you are in the European Economic Area, UK, or Switzerland, please take notice that our Services are not offered to users in those areas. Any of your information that we collect will be transferred to LTCareNav in the United States.

If you have questions you can always contact us at: privacy@LTCareNav.com.

Your use of the Service and any Information associated with the Service may also be subject to the terms of separate written agreements between LTCareNav and its customers, which may include your employer. When applicable, this Privacy Policy may be superseded by specific terms in such written agreements.

Sources and Types of Personally Identifiable Information We Collect from You

We receive and store any Information you enter in our Service or give us in any other way. We also collect certain Information automatically when you use our Service. If you choose not to provide this Information to us, you may not be able to obtain the benefits of the services as a user of our Service.

Information we collect from users of our Service includes Information that will be collected automatically using cookies and similar technologies. Cookies collect different aspects of information, including personally identifiable information. This kind of Information may include IP addresses, session information, product usage data, tracking data and other information about your use of our Service.

When you are a registered user of our Service, we need to collect more Information to allow you to use the features and functions of our Service. We will need your email address, age, and will request your name, address, telephone, general financial information, job title, information regarding your business, and optionally an image of you. You will also be asked several questions during the registration process so that we can deliver information and resources to you. Providing some of that Information is voluntary on your part.

You may have the opportunity to provide Information of other individuals. When providing such Information, you are solely responsible for obtaining the necessary consents and authorizations from any individuals in accordance with applicable data security laws and regulations, and we shall not be responsible or held liable for your failure to obtain the necessary consents.

This Policy does not apply to information collected by us offline or through any other means, including on any other website operated by a third party, or information collected by any third party through any application or content (including advertising) that may link to or be accessible from the Services.

How We Use Your Information

LTCareNav uses the Information we collect about you for registration and to manage your account, to communicate with you, and to connect you with potential clients and residents.

We may use your Information as defined in the Terms of Service and to provide and/or improve the Service. We may use your Information in an anonymized manner to develop additional products and services or to measure and improve our products and services and to develop or improve third party products and services.

We may use automatically collected information, including through cookies, to: (i) conduct analyses about our Services; (ii) associate the different devices you use; (iii) remember your browser or device; (iv) remember your preferences and interactions; and (v) log activity on our Services.

We use your Information when you authorize us to use it and when it is necessary to enforce this Privacy Policy and our Terms of Service. These purposes may include the following:

• for registration and to manage your account, including to facilitate your access to and use of our Service;
• to communicate with you and respond to your questions and comments;
• to enable us to deliver our products and services to you;
• to resolve disputes or troubleshoot problems;
• to prevent prohibited or illegal activities;
• to enforce our Terms of Service and Privacy Policy;
• to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
• to disclose your information with potential clients and residents when you request or are intelligently matched;
• to comply with a legal obligation such as court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law;
• to respond as required for a corporate transaction, such as a divestiture, investment, merger, consolidation, or asset sale, or other significant matter.

Use of Artificial Intelligence

We use artificial intelligence, machine learning models, and related automated technologies ("AI") to support certain features of our Service, including generating content, summarizing information, powering conversational features, and assisting with search or matching functionality. AI may be provided by LTCareNav directly or by third-party vendors whose technology we incorporate into the Service.

As a Commercial User, the Information you provide to us, including information about your community, agency, services, pricing, availability, and staff, may be processed by AI to generate shortlists, sort orders, matches, or connection options shown to users and their families who are searching for care. AI-generated outputs are provided for convenience to the consumers using our Service and are not endorsements, guarantees, or recommendations by LTCareNav.

When your Information is processed by an AI-powered feature, it may be processed by LTCareNav and by the third-party AI vendor(s) supporting that feature. We require our third-party AI vendors to protect the confidentiality and security of the Information we share with them, consistent with the agreements described in "How We Disclose Your Information" below.

We do not use the Information you provide to AI-powered features to train or fine-tune any third-party AI vendor's models for the benefit of other parties, except as may be otherwise disclosed to you at the time of collection or in a separate written agreement between LTCareNav and your organization.

If you are an employee, contractor, or agent of a Commercial User, your individual Information (such as your name, job title, or contact information) may also be processed by AI-powered features in connection with your employer's account, in the same manner described above. This Use of Artificial Intelligence section should be read together with "Your European Privacy Rights" below regarding the data processor and data controller roles of LTCareNav and your employer.

Retention of Information processed by AI-powered features is governed by the "Retention Periods and Deletion" section below.

How We Disclose Your Information

Some of your Information may be disclosed with potential clients and residents that have been matched with you. Additionally, if you are an employee, contractor or agent of a LTCareNav business customer, we may disclose your Information with your applicable employer, such as, but not limited to, when managing all active accounts under your employer's subscription with us. LTCareNav is not responsible or liable for any uses of your Information or your content by your employer.

We may disclose aggregated data and high-level information in a way that does not identify individuals.

We do disclose your Information for processing and storage with third parties that have agreements in place with us to protect the confidentiality and security of information that we transfer to them. This includes third-party AI vendors that process Information on our behalf to support AI-powered features, as described in "Use of Artificial Intelligence" above.

We may disclose your personally identifiable information for lawful purposes, including in the following situations:

• We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, subpoena, or court order;
• To respond to duly authorized information requests from law enforcement or other governmental authorities;
• To enforce our agreements or policies;
• To investigate and prevent security threats, fraud, or other malicious activity; or
• To respond to an emergency that we believe in good faith requires us to disclose such information to assist in preventing the death or serious bodily injury of any person or an LTCareNav employee.

There are circumstances where we may decide to buy, sell, or reorganize its business. Under these circumstances, it may be necessary to disclose or receive personally identifiable information with prospective or actual purchasers, acquisition targets, partners or affiliates. In such circumstances, we will ensure your information is used in accordance with this Privacy Policy.

Your European Privacy Rights

Under the (i) General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, or "GDPR"), (ii) Data Protection Act 2018, (iii) the GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland (i.e., "UK GDPR") as provided in the Data Protection Act 2018, and (iv) any other applicable data protection legislation of any country or other jurisdiction (collectively "International Data Protection Laws"), individuals have specific rights with respect to their personally identifiable information, or "personal data" as defined under the International Data Protection Laws. For the purposes of this Privacy Policy, LTCareNav operates as a data processor. Any personal data we collect from you is processed in the United States and under the terms of this Privacy Policy.

Any personal data we collect from you is processed in the legitimate interest of our business and providing our services to you as the lawful means of such processing. You may always withdraw your consent to our use of your personal data. We will only retain your personal data for the time necessary to provide you the information and services to which you have consented, to comply with the law and in accordance with your rights below.

Where AI-powered features described in "Use of Artificial Intelligence" above process your personal data, LTCareNav and its third-party AI vendors act as processors or sub-processors on behalf of the Data Controller identified below, and process such data only as necessary to provide the Service.

The Data Processor is:

The Data Controller is your employer that has a subscription with us. LTCareNav is a "Service Provider" or "Processor" as defined by the International Data Protection Laws. To the extent International Data Protection Laws allow you to make certain requests, including requests to access, correct, erase personal data, or withdraw consent, you must make these requests directly to your employer. If you submit a request to LTCareNav regarding your rights under applicable International Data Protection Laws, we may redirect you to your employer.

Your Preferences

From time to time, we may send you email newsletters and marketing emails. You may opt out of them at any time by selecting the "unsubscribe" link at the bottom of each email. Please note that by opting out or unsubscribing you may affect other services you have requested we provide to you, in which email communication is a requirement of the service provided. Even if you opt-out of receiving marketing material, we may still need to contact you with important information about your account or responding to your requests or questions.

Our Services may use Facebook Connect, Google Analytics, Google Audiences, Meta, and others for audience measurement and analytics purposes. These analytics services may use cookies or similar technologies to collect information to help us analyze users and how they use our Services. The Information collected by these technologies is used to assess how often you visit our Services, what pages you view when you visit our Services, and what other websites you visited before coming to our Services. Information generated by these services may be transmitted to and stored by these providers and they may use this Information for purposes such as evaluating your use of our Services, compiling statistics reports on the Services' activity, and providing other services relating to our Services activity and other internet usage. You may review Google's data privacy practices for Google Analytics and data privacy practices for Google Tag Manager. To opt out of being tracked by Google Analytics, you may download and install the Google Analytics Opt-out Browser Add-on.

Of course, if you do not wish to have cookies on your devices, you may turn them off at any time by modifying your internet browser's or device's settings. Please refer to the help section of your browser or mobile device for additional information. Your browser or mobile device may also offer add-ons, plugins, or extensions to manage cookies, local storage objects, scripts, or similar technologies mentioned in this Privacy Policy. Apple and Android mobile devices each generate an advertising identifier that can be accessed by apps and used by advertisers in much the same way that cookies are used on websites. Each operating system provides options to limit tracking and/or reset the advertising ID. However, by disabling cookies on your browser or device, you may be prohibited from full use of the Services' features or lose access to some functionality.

Your California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email: privacy@LTCareNav.com.

Do Not Track Technologies

Some browsers may have settings to request that websites "Do Not Track" your activity or usage. At this time, we do not use services that will accommodate these technologies and your requests may not be able to be honored on our Service. We do use cookies and other technologies to track your usage and other information about your visit to our Service.

Retention Periods and Deletion

LTCareNav retains your Information to the extent necessary to reasonably provide the Services and the Service requirements, to meet our compliance and legal obligations, to enhance security and fraud prevention, and for audit purposes. We will keep your Information until you no longer participate as a user of the Service and in accordance with our Terms of Service.

How We Protect Your Information

We want you to feel confident about using our Service, and we are committed to protecting the personally identifiable information we collect. While no website or service can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personally identifiable information you provide to us. For example, only authorized employees are permitted to access personally identifiable information of users and they only may do so for permitted business functions. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized personnel have access to personally identifiable information that you have provided to us. You should bear in mind that submission of Information over the Internet is never entirely secure. We cannot guarantee the security of Information you submit via our Service while it is in transit over the Internet, and any such submission is at your own risk. Please notify us immediately of any actual or suspected unauthorized use of the Services or your Information.

Children's Privacy

The Service is not a general audience service and does not offer services directed to individuals under 18 years of age. No one under the age of 18 may provide any Information to our Service. We do not knowingly collect personally identifiable information from individuals under 18. If you are under 18, do not use or provide any Information on our Service or on or through any of its features, do not register on our Service, use any of the features of the Service, or provide any Information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. Should an individual whom we know to be under the age of 18 sends personally identifiable information to us, we will delete or destroy it as soon as reasonably possible. If you believe we might have personally identifiable information, contact us.

Information about International Transfers

If you are using our Service from outside the United States, please be aware that your Information will be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. You may also be re-directed to a Service that we maintain in a different country. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that LTCareNav does take steps pursuant to laws in the United States to ensure that your privacy is protected. By using our Service or using our services, you understand that your Information will be transferred to our facilities and those third parties with whom we disclose it as described in this Privacy Policy.

Changes to this Privacy Policy

LTCareNav may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by either sending a notice to the email address you provided to us and/or by placing a prominent notice on the Service.

How You Can Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@LTCareNav.com.

Or via mail at LTCareNav, LLC, PO Box 140, 30799 Pinetree Road, Cleveland, OH 44124.

If you want to communicate with us about this Privacy Policy, please email: privacy@LTCareNav.com. Please provide your identification and contact details, including your email address used to register with our Service, and a complete explanation of your concern.